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Support

Something not working?

Tell us what happened and we will help sort it out. Whether it is sign-in, billing, filters, or a permit record, a clear description gets you a faster answer.

We read every support message. Include the page you were on and what you expected to happen. Please do not include your password or payment details.

Contact support

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If your email app did not open, email [email protected] and include the details above.
1

Sign-in help

Problems creating an account, confirming email, or getting back in.

2

Billing questions

Questions about a subscription, payment, cancellation, or receipt.

3

Dashboard issues

Filters, saved preferences, exports, or a page that is not loading correctly.

4

Data corrections

A permit, builder name, address, or contact detail that needs a closer look.